The Construction Process
We’re Building 100% Fiber-Optic Internet Near You.
Learn more about our construction process.
The Construction Process
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Bringing Service to Your Area
Step 1
Design
Our team works with local authorities to create a custom design for each neighborhood. Most of our network is installed underground, in some cases, we use aerial fiber. We make every effort to conceal the limited above-ground equipment to protect fiber-optic cables from weather damage and reduce maintenance needs.
Step 2
Construction
The construction process includes the installation of aerial fiber cables or underground conduit and access vaults in the public right-of-way adjacent to the road. We will place a notice on your door when construction is about to begin. Throughout the process we will provide updates via social media, email, construction signs, and on our website. If you have any concerns, please report it to the team for a speedy resolution.
Step 3
Splicing
Once the underground conduit and access vaults are in place, our construction teams will install the fiber-optic cables and connect them together to create one seamless network. The network is then tested to ensure that it is up to our quality standards for speed and reliability.
Construction Areas Near You
We’re Bringing Fiber to Chesapeake Beach, Dover, Charleston, and Pinellas And Are Expanding Service in Jacksonville, Gainesville, and Savannah
Charleston
Charleston
The construction coordinator for Charleston, SC is Jeff Smith! You can contact Jeff by calling (843) 647-3993.
Delaware
Delaware
The construction coordinator for Delaware is Jason Vicidomini! You can contact Jason by calling (302) 484-6872
Gainesville
Gainesville
The construction coordinator for Gainesville is Cody Bryan! You can contact Cody by calling (352) 850-6547.
Gainesville Commercial Services
The construction coordinator for Commercial Internet Services in Gainesville is Jeff White! You can contact Jeff by calling (904) 738-2116.
Greater Jacksonville
Fort Caroline, San Pablo, & Commercial Services
The construction coordinator for Fort Caroline, San Pablo, & Commercial Services is Shaun Hewett! You can contact Shaun by calling (904) 738-2077.
Fernandina, North Jax & Arlington
The construction coordinator for Fernandina, North Jax & Arlington is Scott Mandell! You can contact Scott by calling (904) 570-2943.
San Marco, Mandarin, Orange Park, Nocatee, & Anastasia Island
The construction coordinator for San Marco, Mandarin, Orange Park, Nocatee, and Anastasia Island is Danny Cobb! You can contact Danny by calling (352) 850-6500.
Beaches
The construction coordinator for the Beaches is Jesse Sway! You can contact Jesse by calling (860) 307-2154.
Maryland
Harford County and Cecil County
The construction coordinator for Harford County and Cecil County is Robbie Folstein! You can contact Robbie by calling (443) 336-3681.
Calvert County and Charles County
The construction coordinator for Calvert County and Charles County is Kenny Sampson! You can contact Kenny by calling (443) 684-6712.
Pinellas County
Pinellas County
The construction coordinator for Pinellas County is Chris Jewell! You can contact Chris by calling (727) 743-4515.
Savannah
Savannah
The construction coordinator for Savannah, GA is Brian Chavarria! You can contact Brian by calling (912) 803-1508.
Questions or concerns?
For situations requiring immediate attention, call 1-800-495-4775
Hooking Up Your Home
Step 1
Pre-Installation
You can now sign up for IQ Fiber services! Once you’ve set an installation date, our crew will stop by in advance to prepare your home. They extend fiber from the right-of-way on your street (what was laid during construction) up to the side of your home. While other providers will simply leave the wire laying on top of your sod for weeks at a time, we bury ours immediately. Doing this protects your internet connection and keeps your lawn looking tidy!
Step 2
Installation
An installation technician will arrive to activate our fiber-optic network in your home. They do this by connecting fiber directly to a gateway (shown to the left) which provides WiFi to the devices in your home. They will test the connection to make sure your speeds are as expected, show you how to connect devices to WiFi, and set up your IQ Fiber WiFi Management App so you can manage your services from anywhere!
Frequently Asked Questions
There are flags and people in my yard. What are they doing?
The IQ Fiber construction team is installing state-of-the-art fiber-optic internet in your neighborhood! During the construction phase, we will make every effort to minimize the disruption. You can expect our construction crews to install underground fiber cables and access vaults in the utility easement during daylight hours. This work will require digging access holes and directional underground boring to install fiber-optic cables. You may see painted lines and small flags in the grass to mark utilities. Please do not remove the flags! It is state law that they remain in place during construction. The paint is water-based and will fade away, and all flags will be removed when construction is complete. We suggest watering the sod after construction crews leave so it may grow back. We appreciate your patience and understanding.
How long will the flags and markings be in place?
Utility locate flags will be in place until construction is completed on your street, then they will be removed by our crews. Please do not remove the flags or markings! It is state law that they remain in place during construction.
How deep will you have to dig to bury the fiber line?
Our conduit is buried 36″ in the right of way near the street. After you place an order for our service, an additional fiber-optic cable is installed between the street and your house. That cable is between 6”-12” deep.
How long does construction take?
The duration of construction depends on the layout and design of your neighborhood. Our goal is to complete the process as quickly as possible.
What hours will the construction crew work?
They work daylight hours, usually between 8:00 a.m. and 8:00 p.m.
How do I advocate for IQ Fiber to become available in my neighborhood?
The best way is to share the news by liking us on social media! If you live in an apartment complex, condominium complex, or HOA community you can also speak to your homeowners or property association about adding IQ Fiber.
Will my driveway be disturbed at all? How is fiber laid under it?
Your driveway will not be disturbed during construction. We bore underneath the pavement and ground so there is no damage.